Customer Reviews

 
June 15, 2013
JEANLANDRY
Goffstown, NH


Steve Price was very professional in his presentation of the 2013 Ford Escape. He was very knowledgable of the car and presented all information in a polite and courteous manner. He was very patient with us who are technology challenged!!!!!! Great job. When we buy our next car, we will be looking for Steve again.   Thanks for all the help.

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June 12, 2013
khsouth
Exeter, NH


McFarland Ford in Exeter is a busy, friendly place. Tom Campbell is courteous, knowledgeable and straightforward. In discussing the different Ford models that I was considering, he was able to tell me detailed information as well as general characteristics of the automobiles. He is low key but enthusiastic about Fords and their qualities. No pressure to buy one or another. Equally easy in explaining leasing options. All in all it was an easy/pleasant experience and I was extremely pleased to be initiating what I hope will be a long and wonderful relationship with the dealership.

Sue McFarland is an exceptional leader of the dealership. She is in charge and knows every part of the business. It is a pleasure to do business with her.

Katherine H. Southworth
12 June 2013

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April 29, 2013
marceau
Stratham, NH


I'm writing to acknowledge Todd Bergeron for his excellent work as a service advisor.  I've been coming to McFarland Ford for many years and have received great service from past advisors, but Todd has consistently exceeded my expectations.  Todd is always pleasant, very professional, and goes beyond what's required to assist customers.  

For example, this past Thursday, my son, Ed, and I were in with his '05 Focus (purchased there!) for an annual inspection. Ed travels from Bow to have his service performed at McFarland Ford ? namely because there is a deep sense of trust in Todd.  The inspection revealed that the rear bumper support had deteriorated so badly that it had to be replaced.  When Todd called with the news, he was able to propose a solution that would allow repair of the car while offering my son some real savings.  I know Todd could have pushed for a more expensive solution, but he understood our plans with the Focus and worked around that ? which is what I've come to expect of Todd.

Todd's excellent service has also been evidenced whenever I've purchased tires or scheduled appointments for repairs.  I've had all my service needs taken care of by Todd ? not only for the '05 Focus, but for an '04 Taurus and '03 F 150.  He's always thorough in his research and provides several options for my consideration.  When it comes to inspections, Todd is thorough in explaining the inspection results, advises what has to be repaired to obtain a sticker, and also identifies items that will require attention in the near future.  My entire family has complete trust in Todd's work and he is the reason we continue to return to McFarland Ford.

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March 14, 2013
peterhubbard545
Raymond, NH


I worked with Cris Lane on making a decision on whether to wait for a 2014 or purchase a 2013 GT5.0/CS in stock - He was very helpful in showing me the plus side of getting the CS based on re-sale value of the cars and my cost.  -  Since after 2014 Mustang will be changing the appearance I purchased this car not only for now but as a investment.  We were able to reach a price that worked for both of us and one I thought fair.  He always followed up in a very timely manner either by e mail or phone.  Basically if not for Cris I am do not think I would have purchased the car.
 Upon delivery Joanne was ready to take me through the car - When I arrived she had the plates removed from my old car and was waiting for me.  That was really great since I was on a tight timeframe that day.  She was a real pro at showing me sync and other features. She even volunteered to come to my house to set up the garage door opener - Now that is commitment and service.  I am going to schedule a session for my wife with her and I am sure she will get the same results.
 Finally after driving the car for 3 days now, I can say it is on a par to my 2013 X3 BMW and as would be expected has a significant performance advantage -  

i guess the only downside is I will not be buying another Mustang Unless they revert back) since I am old school and love the present body style

 Great Job Ford and the McFarland Team   Hats Off!!

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December 28, 2012
slacknh
Portsmouth, NH


I just purchased my second Ford F150 from this dealership.  I traded in my older F150 and bought a new 2013 that was ordered about 8 weeks ago and arrived even faster than expected.  I worked with Don Perry in service with my trade, and Francesco in the body shop.  Both were a great help with my older F150, and Chris Lane helped me special order my 2013 F150 Lariat and gave me a fair price on my trade.  Overall I am very happy with my 2nd F150 purchase at McFarland Ford.  I would recommend this dealership.

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January 31, 2012
mistermike
Northampton, MA


I had a wonderful buying experience at McFarland Ford. The whole staff was very attentive and helpful. They have made buying a car as fun of an experience as it should be. Please don't waste any time going to a gigantic dealer and get screwed over by some sort of robot of a sales person . Everyone there from the minute you walked through the door was friendly and never put on any kind of high pressure sales push. The pricing was great no need to even haggle I did my homework before starting to look and they were listed almost 1000 below what I was willing to haggle down to. The price on my trade was more than fair.

The new car has been great and I will be sure to drive the little extra next time I am in the market for a new car. Thanks everyone!!!

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December 29, 2011
tony0805
Andover, MA


Excellent experience at McFarland Ford.  There was no pressure.  Steve was very honest to work with and knew the car I was looking at well even though it was not a Ford.  I would highly recommend Steve and McFarland Ford.

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December 19, 2011
Ralph At GSK
Exeter, NH


There is NO service anywhere compared to this dealership. They FOUGHT with ARI to get me new tires and may have saved my life; tires were bald and ARI refused to replace them twice but Dave refused to give up. Jason also had to support a tire change via  ARI who resist the dealers requests. I have seen Service staff with other customers and they really care; ie sitting with the older customers in the waiting area to "Counsel" them on their car's problem. They know us by name. The sales guys are not pushy at all and respect boundaries. I would buy from them today if I needed a car. My car is always been a lease, for now, multiple vehicles since 2000. They are the best. They know my father and the mileage on his truck and appreciate the customers-Thank you Frank the Service Manager Nice Work. I wish i needed a Ford Fiesta because I would buy it just based on the Service Department. Thank you Jason for asking me about my new Escape. I have been to other dealerships and shops and NONE compare the these guys.     Sincerely, Ralph

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November 22, 2011
521vs
Raymond, NH


I have dealt with Mcfarland Ford for quite a number of years.There service dept.is one of the best in the seacoast area. I have always come away feeling that the job was done right,therefore no worries.The staff at McFarlands are always friendly and ready to be of assistance.I really can't say enough about this dealership,they are great!

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November 17, 2011
rhardej
Exeter, NH


I have had my vehicles repaired at McFarland Ford (Exeter, NH) for nearly 25 years and have consistently been happy with the service.  I have confidence in their service advisers.  They keep me well informed on what needs immediate attention and what service can be delayed.  They are well aware of the challenges all of us face with the economy, and they look for ways to keep my current Ford vehicle, a 1987 F-150, serviced and do it with an eye on the overall expense.

The care I receive is personalized.  Working with service adviser, Jason Lee, for the past few years, I always feel welcome when I come through the door and treated fairly when I leave.  This is a quality organization from top to bottom.

Richard Hardej
Exeter, NH

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  1. McFarland Ford

    151 Portsmouth Ave.
    Exeter, NH 03833
    Directions

    • Sales: 1-800-NEW-FORD
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